需要幫忙嗎？How can we help?

每個對象的「暖身」和「分享」、收尾卡和每日一題都免費。「深入」和「靈魂」可以單買那個對象的深度包；週年紀念、生日、年節團圓、旅行等情境包，透過「情境包收藏庫」解鎖；「全部解鎖」包含現在和之後推出的所有題包。

全部都是一次性購買，沒有訂閱，不會自動續費。價格和包含的內容，以購買前 App 顯示的資訊為準。已經買過單包再買全部解鎖時，App 會自動折抵。

Warm-up and Share in every deck, closing cards and the daily question are free. Deeper and Soul can be unlocked one deck at a time; occasion packs such as Anniversary, Birthday, Lunar New Year and Travel come with the Occasion Library; All Access includes every pack, now and later.

Everything is a one-time purchase: no subscription, nothing renews. Prices and contents are shown in the app before you buy. If you already own single packs, All Access is priced with credit for them.

請確認 App Store 登入的是當初購買的 Apple 帳號，連上網路後，在 Talkozy 的 設定 → 購買項目 → 恢復購買（付費頁也有）點一下。

還是沒有恢復的話，請從 App 寫信給我們，保留信裡的「客服識別碼」，並說明商品名稱和發生時間；我們會先核對對應的購買紀錄。請不要提供 Apple 密碼或付款卡號。

Make sure the App Store is signed in with the Apple Account you bought with. Connect to the internet, then tap Settings → Purchases → Restore purchases in Talkozy (it's on the purchase screen too).

If that doesn't help, write to us from the app, keep the Support ID in the email, and tell us the product name and when it happened. We'll check the matching purchase records first. Never send your Apple password or card number.

在 App 打開 設定 → 購買項目 → 兌換優惠碼（付費頁也有），輸入代碼就好。如果拿到的是兌換連結，直接在 iPhone 上點開。兌換由 Apple 處理，完成後內容會自動解鎖。

Open Settings → Purchases → Redeem a code in the app (it's on the purchase screen too) and enter the code. If you were given a redemption link, open it on your iPhone. Apple handles the redemption, and the content unlocks by itself.

日記只保存在你的手機上，可以隨 iCloud 或電腦備份一起移轉；Talkozy 目前沒有 App 內的跨裝置同步。「恢復購買」只會找回買過的內容，不會恢復日記。換手機前，建議先在 設定 → 日記 → 匯出日記 留一份副本，並確認裝置備份。

Your journal is saved only on your phone and moves with an iCloud or computer backup; Talkozy has no in-app sync between devices yet. Restoring purchases brings back what you bought, not journal entries. Before switching phones, export a copy in Settings → Journal → Export journal and check your device backup.

在 設定 → 日記 可以開啟日記鎖（Face ID、Touch ID 或裝置密碼）、匯出日記，或刪除全部日記；單篇可以在日記裡刪除。開了日記鎖時，匯出和刪除都要先通過驗證。刪除不會移除你另存或分享出去的副本，也不會移除既有的備份。

In Settings → Journal you can turn on the journal lock (Face ID, Touch ID or your passcode), export your journal, or delete all of it; single entries can be deleted inside the journal. With the lock on, exporting and deleting ask you to unlock first. Deleting doesn't remove copies you saved or shared elsewhere, or existing backups.

請確認 設定 → 日記 → 每日提醒 已開啟，並在 iPhone 的 設定 → 通知 → Talkozy 允許通知。提醒一次會預先排好兩週，每次打開 App 都會再補上；如果很久沒打開 App，提醒會暫停，打開一次就會恢復。

Check that Settings → Journal → Daily reminder is on, and that notifications are allowed in the iPhone's Settings → Notifications → Talkozy. Reminders are scheduled two weeks ahead and topped up whenever you open the app; after a long break they pause until you open it again.

到 設定 → 卡片 → 題目語言 切換。打開「雙語卡面」後，每張卡會同時顯示另一種語言；抽卡時右上角的按鈕也可以切換。App 介面的語言跟隨 iPhone 的語言設定。

Go to Settings → Cards → Card language. Turn on "Show both languages" to see the other language under every card; the button at the top right while you play does the same. The app's own language follows your iPhone's language setting.

App Store 的退款由 Apple 處理，請參考 Apple 的退款說明。是否符合退款條件，由 Apple 依所在地區的規定判斷。

Apple handles refunds for App Store purchases; see Apple's refund instructions. Eligibility depends on Apple's rules for your country or region.

請從 App 寫信給我們，說明你要刪除的資料，並保留「客服識別碼」，方便我們找到對應的紀錄。我們會合理核對請求後再處理。這不會刪除 Apple 的交易紀錄，也不等於申請退款；之後再購買或恢復購買，仍會產生必要的服務資料。詳情見隱私權政策。

Write to us from the app, say which data you'd like deleted, and keep the Support ID so we can find the matching records. We'll reasonably verify the request before acting on it. This doesn't delete Apple's transaction records or request a refund, and later purchases or restores still create the data the service needs. See the Privacy Policy.